Orders are processed in 1-7 days or once credit card authorization and address verification have been completed. Please note that credit card authorization can take up to 24 hours for approval. All orders placed after 8 p.m. PST will be processed the following business day. All orders placed on Saturday after 6:00 p.m. PST will be processed on the following Monday.
Packages ship directly from the manufacturers and suppliers or warehouses located in the USA, Asia and Europe. Shipping methods vary but most items are shipped via USPS, UPS, e-Packet, DHL or FedEx depending on weight, size and origin of the product.
All international packages are shipped as "Delivery Duties Unpaid." This means that California Pointe does not charge or pay all customs, duties, taxes, and brokerage fees and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to California Pointe, we will not resend your package and instead issue a store credit in the amount of the subtotal of your order (not including shipping fees).
It may take up to five (5) business days to provide a Tracking Number. Please enter the number into our Track Your Package page found on the home page by scrolling to the bottom. If you need additional help with tracking a package you may always contact us at firstname.lastname@example.org.
Total Delivery Time = Processing Time + Shipping Time. Delivery times will vary. US orders are usually delivered within 3-4 weeks of placing your order. International orders are usually delivered within 4-5 weeks from the date of purchase. Shipping times are always noted on the product page in order to help you make an informed buying decision.
California Pointe will always attempt to use the quickest delivery option available while keeping our shipping fees affordable. Once your item has been delivered we will send you an email notification to confirm delivery.