Frequently Asked Questions


GENERAL INFORMATION (“company”, “I”, “we” or “us”) provides general educational information on various topics on this website as a public service, which should not be construed as professional, financial, real-estate, tax or personal development advice. These are my personal opinions only.

The term “you” refers to anyone who uses, visits and/or views the website.

Please read this Disclaimer carefully, and I reserve the right to modify it at any time without notice.  By visiting and using this website, you accept and agree to be bound by this Disclaimer along with our Terms and Conditions and Privacy Policy. Your continued use of our website, programs, products and/or services constitutes your acceptance of future changes and updates to this Disclaimer. You must not access or use our website if you do not wish to be bound by this Disclaimer.

Frequently Asked Questions: Digital Download Purchases

How do I access my digital download after purchase? Once your opt-in or purchase is complete, you will receive an email with a download link. Click on the link to download your digital file directly to your device.

I didn't receive an email with the download link. What should I do? A: Please check your spam or junk folder, as sometimes emails with download links may be filtered there. If you still can't find it, contact our customer support, and we'll assist you promptly.

Can I access my digital files on multiple devices? Yes, you can. Once downloaded, your digital files can be transferred to and accessed on multiple devices that you own.

I accidentally deleted my download email. Can I get another copy Certainly! Reach out to our customer support with your order details, and we'll resend the download link to you.

The download link isn't working. What should I do? First, ensure that you have a stable internet connection. If the issue persists, try using a different web browser. If problems continue, contact our support team, and we'll assist you in resolving the issue.

Can I re-download my digital files if I lose them? Yes, you can. Keep the original email with the download link, or reach out to our customer support with your order details, and we'll resend the link.

What file format are the digital downloads in? The file format is specified on the product page. Common formats include PDF, MP3, JPEG, or ZIP. Ensure you have the necessary software to open or play these file types.

I'm having trouble opening the file. What should I do? Check your spam or junk email folder for the file. If it's a compressed file (ZIP), extract its contents. Try disabling ad blockers, and empty your device's CACHE. 

Are there any restrictions on sharing my digital downloads? Yes, digital downloads are for personal use only. Sharing, distributing, or reselling these files without permission is a violation of our terms of service.

My question isn't listed here. How can I contact customer support? For further assistance or any other inquiries, please reach out to our customer support team at or through our contact page. We're here to help!

What forms of payment do you accept?

We accept Google Pay, Facebook Pay, Master Card, Visa, Discover, American Express, Diners Club, JCB and PayPal.

Frequently Asked Questions: Physical Products Purchases

How do physical products or packages ship?

Packages ship directly from our suppliers in the US and International locations. Shipping methods can vary but typically items are shipped via ePacket, EMS, USPS, FedEx or DHL depending on weight and size of product.

Is international shipping available?

Yes, we ship worldwide with some exclusions. When you add to cart, you'll automatically be prompted on screen if shipping is not available to your country.

How long does shipping take?

Shipping time varies by many factors like location, weather, and holidays. Times are estimated. not guaranteed and are affected by global supply chain availability, weather, etc.

Do I have to pay customs fees, import duties or taxes?

Yes, you may have to pay your country's customs fees, import duties or taxes. California Pointe does not pay these fees for the customer. All international packages are shipped "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by California Pointe and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to California Pointe, we will not resend your package and instead issue a store credit in the amount of the subtotal of your order (not including shipping fee).

Do you offer Free Shipping?

Yes, we do offer Free Shipping during promotions. Look for "Free Shipping" in the product description or in your checkout cart.

Will my items arrive in multiple shipments?

Items in the same purchase may arrive in separate packages, even if you select combined shipping. 

Is tracking information provided?

We provide a tracking number via email once your package has shipped. If you placed your order more than 5 business days ago (Monday-Friday) and there is still no information regarding your tracking number please contact us at

My tracking information says "no information available at this time". What does this mean?

Some shipping companies may take 2-5 business days (Monday-Friday) to update the tracking information on their system. Please use your tracking number to check the status, after five days. If you still do not have an update after five days, please contact us at for help.

Refunds and Returns

Refunds are given if we ship the wrong item or item is defective.

  • We will refund the purchase price less the shipping costs
  • Customers pay for return shipping
  • Returns must be in good condition, original packaging, unused, unwashed, unworn and undamaged
  • See our Return Policy for instructions on returning your item.

What if my package is lost, stolen or damaged?

We are not responsible for lost, stolen or damaged packages. 

  • If your package is defective we will refund your purchase price less shipping costs.
  • California Pointe is not responsible nor has control over carrier related issues.
  • Please contact your shipping company regarding a lost, stolen or damaged item.