Frequently Asked Questions
What forms of payment do you accept?
We accept Google Pay, Facebook Pay, Master Card, Visa, Discover, American Express, Diners Club, JCB and PayPal.
How do packages ship?
Packages ship directly from our suppliers in the US and International locations. Shipping methods can vary but typically items are shipped via ePacket, EMS, USPS, FedEx or DHL depending on weight and size of product.
Is international shipping available?
Yes, we ship worldwide with some exclusions. When you add to cart, you'll automatically be prompted on screen if shipping is not available to your country.
How long does shipping take?
Shipping time varies by many factors like location, weather, and holidays. Times are estimated. not guaranteed and are affected by global supply chain availability, weather, etc.
Do I have to pay customs fees, import duties or taxes?
Yes, you may have to pay your country's customs fees, import duties or taxes. California Pointe does not pay these fees for the customer. All international packages are shipped "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by California Pointe and are the responsibility of the customer at the time of delivery. If the customer fails to pay these fees and the package is returned to California Pointe, we will not resend your package and instead issue a store credit in the amount of the subtotal of your order (not including shipping fee).
Do you offer Free Shipping?
Yes, we do offer Free Shipping during promotions. Look for "Free Shipping" in the product description or in your checkout cart.
Will my items arrive in multiple shipments?
Items in the same purchase may arrive in separate packages, even if you select combined shipping.
Is tracking information provided?
We provide a tracking number via email once your package has shipped. If you placed your order more than 5 business days ago (Monday-Friday) and there is still no information regarding your tracking number please contact us at firstname.lastname@example.org
My tracking information says "no information available at this time". What does this mean?
Some shipping companies may take 2-5 business days (Monday-Friday) to update the tracking information on their system. Please use your tracking number to check the status, after five days. If you still do not have an update after five days, please contact us at email@example.com for help.
Refunds and Returns
Refunds are given if we ship the wrong item or item is defective.
- We will refund the purchase price less the shipping costs
- Customers pay for return shipping
- Returns must be in good condition, original packaging, unused, unwashed, unworn and undamaged
- See our Return Policy for instructions on returning your item.
What if my package is lost, stolen or damaged?
We are not responsible for lost, stolen or damaged packages.
- If your package is defective we will refund your purchase price less shipping costs.
- California Pointe is not responsible nor has control over carrier related issues.
- Please contact your shipping company regarding a lost, stolen or damaged item.