Returns and Refunds

REFUND POLICY

Refunds are given only if your purchase does not match the description or the item is defective. Please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.

  • Items may be returned within 30 business days of receipt of your order 
  • Customer pays for return shipping costs
  • We will refund the purchase price less the shipping costs
  • Returns must be in good condition, original packaging, unused, unwashed, unworn and undamaged; otherwise in original condition
  • We will always work with you regarding your refund so please contact us to discuss your request.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

RETURNS AND REFUNDS PROCESS

Our policy lasts for 30 days. If 30 days have gone by since your purchase we won't offer you a refund unless you contact us to discuss the refund request. We want you to be happy with your shopping experience because we value your business.

In order to receive your refund please follow the steps below:

  1. Products can only be returned if they are still in their original condition and packaging.
  2. Emall support@californiapointe.com to request a Return Authorization Number with a detailed reason for return request and pictures or a video of the product that supports the reason(s).
  3. Once we receive your returned merchandise you will receive the RA# and the mailing address for shipment of your defective/faulty product.
  4. If you take a picture of your return package, specifically the return label we process your return faster.
  5. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We do not pay for custom fees or taxes associated with your return - we suggest marking your item as "GIFT" to avoid these fees and taxes.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial refunds may be provided for the following circumstances:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned after the 30 day policy has expired

Refund Payment Processing (if applicable based on the above criteria)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Next your refund will be processed, and a credit will automatically be applied to your original method of payment, according to the terms of your credit card company. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  1. Check your bank account. Discuss with your bank regarding their policies.
  2. Contact your credit card company as it may take some time before your refund is processed and posted.
  3. If you still have not received your refund contact us at support@californiapointe.com

SALE AND CUSTOM ORDER ITEMS

Sale items are not eligible for refunds. Please contact us to discuss the return on fo your custom order (t-shirt, hoodie, hat, mug, etc.). We strive to offer a positive shopping experience in the shop so we'll work with you to resolve any custom made-to-order product issues.

EXCHANGES

Exchanges are only provided for product(s) that are defective or damaged. Contact within 48 hours so that we can start the process to provide an exchange or payment refund - support@californiapointe.com

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received (shipping costs paid by customer), a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver (original purchaser) and you must notify the gift giver of your return.

CANCELLED ORDERS

We are unable to cancel your order once it has been processed and/or shipped. 
-----