Returns and Refunds

Returns and Refunds

Refunds are given only if your purchase does not match the description or the item is defective. Please contact us within 30 days of receiving your order - we will make sure that your issues are resolved.

  • Items may be returned within 30 business days of receipt of your order 
  • Customer pays for return shipping costs
  • We will refund the purchase price less the shipping costs
  • Returns must be in good condition, original packaging, unused, unwashed, unworn and undamaged; otherwise in original condition
  • We will always work with you regarding your refund so please contact us to discuss your request at support@californiapointe.com

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 60 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Also, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

California Pointe does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore California Pointe reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs

RETURNS AND REFUNDS PROCESS

Our policy lasts for 30 days. If 30 days have gone by since your purchase we won't offer you a refund unless you contact us to discuss the refund request. We want you to be happy with your shopping experience because we value your business.

In order to receive your refund please follow the steps below:

  1. Products can only be returned if they are still in their original condition and packaging.
  2. Emall support@californiapointe.com to request a Return Authorization Number with a detailed reason for return request and pictures or a video of the product that supports the reason(s).
  3. Once we receive your returned merchandise you will receive the RA# and the mailing address for shipment of your defective/faulty product.
  4. If you take a picture of your return package, specifically the return label we process your return faster.
  5. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We do not pay for custom fees or taxes associated with your return - we suggest marking your item as "GIFT" to avoid these fees and taxes.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial refunds may be provided for the following circumstances:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned after the 30 day policy is not eligible for a refund

Refund Payment Processing (if applicable based on the above criteria)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). Next your refund will be processed, and a credit will automatically be applied to your original method of payment, according to the terms of your credit card company. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  1. Check your bank account. Discuss with your bank regarding their policies.
  2. Contact your credit card company as it may take some time before your refund is processed and posted.
  3. If you still have not received your refund contact us at support@californiapointe.com

SALE AND CUSTOM ORDER ITEMS

Sale items are not eligible for refunds. Please contact us to discuss the return on your custom order (t-shirt, hoodie, hat, mug, etc.). We strive to offer a positive shopping experience in the shop so we'll work with you to resolve any custom made-to-order product issues.

EXCHANGES

Exchanges are only provided for product(s) that are defective or damaged. Contact within 30 days so that we can start the process to provide an exchange or payment refund - support@californiapointe.com

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received (shipping costs paid by customer), a credit will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a digital refund to the gift giver (original purchaser) and you must notify the gift giver of your return.

CANCELLED ORDERS

We are unable to cancel your order once it has been processed and/or shipped. 
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